Return Policy

Did You Buy Online?

Buy Online in Uganda and experience the fastest and phenomenal delivery service from Fashion Clinik. We make sure your Order is delivered on time and make sure to deliver on quality too. However, when some issues arise from your Order, we have this Returns Policy to help you get the services and products desired.

This return policy applies to products bought from Fashion Clinik e-commerce website and social media platforms.

The Return Policy

Dear our esteemed customer, if you have bought an item from us from any of our above mentioned platforms and you are not satisfied with it, you can return it and we exchange it with any other product of the same price as the amount that you paid for the returned product. And the Product returned must be in its original state as when bought, not washed or ironed, not worn out, not torn, not cut, not altered and or not dirty.

We do not accept refunds. We can only Exchange the returned product for any other product the customer wishes to take as long as it is the same price as the amount the customer initially bought the item.
Example

If a customer bought a hoodie at USD 35 and they returned the hoodie, that customer has a right to choose any other hoodie or tshirt(s) or shoes, just any other item they would prefer, of the same price of USD 35. However if a customer bought a hoodie of USD 35 on a sale or discount for example they paid USD 20 instead of USD 35 and then later return the product, they would have to pick any other item at the price of USD 20 and not the actual price of the item.

If the customer picks an item that is of a higher price than the amount they had bought the returned product at, then the customer would have to top up extra money to match the price of the new item or product picked.

Period of Return

If a customers doesn’t like the quality of the item or it doesn’t fit according to expectations, the customer must call or WhatsApp +256700819089 or send an email to fashionclinikug@gmail.com immediately after receiving the item. The customer must then return the item to the store within five (5) days after receiving the item

Things to Note before Returning an Item/Product

Make sure the product is in its pure and original form as when it was bought and delivered to the customer.

• Do not Wash
• Do not Iron
• Make sure its not worn out or torn
• Make sure to keep it as Clean as When you bought it
• Do not Alter Size or Fitting
• Do not Dye the item
• Do not Add Perfumes or any Scents
• Return the product in its packaging

Return Costs

• The return and replacement cost shall be fully covered by the customer except during special cases.

No Returns & Replacements for the following

Customers that come to the store and first try on products before they pay for them CANNOT return the products bought and hence CANNOT get a replacement for those products.

Our Location

We are on the 1St Floor Shop A16 of Annex SA Building located on Bombo Road Wandegeya Opposite YMCA.
Phone Number: +256700819089
Email: info@fashionclinik.com / fashionclinikug@gmail.com

Our Products

We deal in Men’s Fashion Products ranging from Casual Wear to Form Wear /Gentle Clothes, Workout Apparel like Sweatpants, Hoodies and Sweatshirts, Men’s Footwear from sandals to casual shoes, sneakers, boots and formal shoes, Designer Caps, different types of hats like fedora hats, bucket hats, straw hats and beanies (headsocks).